My China phone still not working after airtime recharged

by Krishnamurt

I placed a recharge order on your website. I even received a text message to confirm that 100RMB was recharged on my China mobile number. However, my phone still does not work. I can not make or receive any phone calls. Please help.

Dear Krishnamurt,

Thank you for your recharge order on number 135xxxxxxxx, September 22. Before the recharge, your phone service was stopped and credit runed out.

The 100RMB (one unit credit) was recharged at 21:39, September 22. Recharge reference number is 1202212901201009228657177949.

However, when we tried to call your number. The service is still at off status. This indicates that your prepaid account can be owned more than 100RMB debt, the phone still can not work. Some China mobile prepaid SIM cards allow negative balance as carriers do not cut your last call when airtime credit runs out.

We have not got your prepaid account password. Then, please contact 10086 if you are in Ningbo (China Mobile service line, the city your number
belongs to) to find how much debt owned. You may visit a China Mobile branch Cixi City, Ningbo, to find out how much on the prepaid account owned. If you are not in Ningbo, you may
call 0574-10086.

Before getting that negtive balance, we are not able to take further recharge beacuse if the debt is more than 300RMB, your phone still can not work even recharged.

Comments for My China phone still not working after airtime recharged

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Jan 24, 2017
It's still not working
by: Anonymous

I tried to call my hotel but it didn't go through saying that it wasn't paid. I KNOW I paid 125 RMB a couple of days ago! That should have been more than enough!!!
And if it's not, that's because my original location branch is retarded and wouldn't let me add anything when I wanted to.

- Please check if data usage consumed the credit if you didn't have a data plan.

Mar 05, 2014
no service in my phone
by: Anonymous

I just made a refill to my mobile phone in china and it still not working.

Answer: Please contact carrier to find if your number owned any debts which the credit recharged did not cover.

Aug 18, 2013
fixing phones ordered from china
by: darnell

I ordered a phone from ebay some time come in the mail fed ex.and I ordered a sim card from at&t.i put the sim card in and nothing happened .I followed all the instructions,but still nothing.i called straight talk and they couldn't figure it out .I googled the problem and come to find out you have to go into the phone with *#*#4636#*#* and go to the place where it says perferred networks and change it to your gsm or wcdma network.thats it your done...I work on computers so I found this to be great knowledge..this is my email ( if you have any questions..regarding this .

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